Shipping Policy
Placing an Order
Products Information
Refund Policy
Returns and Exchange
Subscription
We offer standard shipping which will take around 3-7 working days.
For now we only ship to selected US region. During the checkout process, you can enter your delivery address to check if we deliver to your region and view the applicable shipping costs.
Yes, we offer free shipping on orders that meet our minimum purchase amount, which is $198.
Once your order is shipped, you will receive an email confirmation with a tracking number. You can use this number to track the status and estimated delivery date of your package.
We understand the concern. If your package is lost or stolen during shipping, please contact our customer support immediately. We will work with the shipping provider to investigate the issue and resolve it promptly.
If you need to change your shipping address after placing the order, please contact us as soon as possible. We will do our best to update the address, but we cannot guarantee changes after the order has been processed for shipping.
No, we don't have same-day delivery service at the moment.
Our return policy allows you to return products within 90 days of the purchase date. It needs to be in good condition (sachets and bottles are still in sealed condition).
If the return is due to our error or a defective product, we will cover the return shipping costs. However, if the return is for personal reasons (e.g., change of mind), the customer will be responsible for the return shipping fees.
Once we receive the returned item, it typically takes 1-3 business days to process the return and issue the refund. Please note that depending on your payment method, it may take an additional few days for the funds to appear in your account.
We apologize for any inconvenience caused. Please contact our customer support immediately, and we will arrange for a replacement or issue a full refund, including any return shipping costs.
We accept both Paypal and credit card payments. We do not accept cash on delivery.
Once your order is placed successfully, you will receive an auto-generated email confirmation within minutes of placing your order online.
Please ensure that the email provided to us is valid.
If you have not received your confirmation email within 10 minutes of placing the order, please check your spam folder.
Yes. Please email your order cancellation request to us at support@thepurest.co as soon as possible. If your order has not been sent out for delivery, we will proceed to cancel the order. If your order has already been sent out for delivery, we will unfortunately not be able to cancel the order.
Refunds would take up to 14 working days to be processed, subjected to your credit card’s billing cycle.
We use 100% traditional hand-cleaned bird’s nest from our Malaysian and Indonesian farms. Throughout the process, there is strictly no bleaching and our products are bottled and prepared in Singapore according to strict regulatory standards. You can learn more about our processes at https://thepurest.co
On the product page, select "Subscribe and Save". Tell us how often you would like to receive your orders, enter payment details and hit Subscribe.
Our logistics team prepares to ship your supply on the same day, every 2-8 weeks that suits your lifestyle.
Your subscription is commitment-free and can be canceled anytime after your second order.
Your billing cycle begins on the day you enter your credit card details and hit the Subscribe button. A credit card or debit card is required for this.
Subscriptions automatically renew on the same day according to your selected interval as long as your billing information is valid and you haven't canceled.
Definitely. We do not store any sensitive information on our servers. We use Stripe as our payment processor, who have the most stringent level of certification available in the payments industry.
Your billing cycle begins on the day you enter your credit card details and hit the Subscribe button. The next billing date follows your selected interval.
You can view details of your subscription by logging into your ThePurestCo account on our website.
You will be able to edit your subscription by accessing your ThePurestCo account on our website.
You can:
Skip a delivery
Add or swap a product
Edit upcoming order date and quantity
Edit your shipping and billing information
Cancel your subscription(s)
You can cancel your subscription by accessing your ThePurestCo account on our website.
Do note that you will be unable to cancel your subscription until a minimum of two orders are reached. This is to prevent abuse of our preferential rate for subscribers.
Our Bird’s Nest products are safe for pregnant women and those who are breastfeeding. We advice to take it in moderation and we recommend consumption during the 2nd trimester.
As for our SuperBoosters and Essentials, while our ingredients are generally considered safe and do undergo lab testing, we recommend that breastfeeding and pregnant women consult with their healthcare provider before taking any supplements or making significant changes to their diet.
Your health and safety are our top priority and we want to ensure you make the best choices for yourself and your baby.
Yes, our products are safe to be consumed together on a daily basis.
But do take note of the consumption directions, whether to take it before, during, or after meals.
You can find the FAQs at the bottom of each product page.
We have summarized all the frequently asked questions about each product there.
If you need more information, please don't hesitate to reach out to us at support@purestnest.com
Our Bird's Nest range of products and the Marine Collagen Peptides are prepared in a Halal-certified facility. Our Super Boosters, and other products are not Halal-certified.
The following products are vegan-friendly:
1. Sicilian Orange Slimming Elixir
2. Ginseng Turmeric Superjuice
3. Supergreens Antioxidant Juice
4. Eye Love Berries
5. Apple Cider Vinegar Super Gummies
Our refund policy allows you to receive a full refund within 90 days of the purchase date for any eligible items.
We stand behind our products and would be genuinely shocked if you do not like them. But we would offer a full refund with the remaining unopened sachets returned to us if you feel our product is not working within 90 days after purchase.
If you don't feel like the product is working for you within 90-days of the purchase date, you are still eligible for a refund even though you don't have any products left to return to us.
Once we receive the returned item, it typically takes 1-3 business days to process the refund. The exact time it takes for the funds to appear in your account may vary depending on your payment method and financial institution.
Yes, refund requests should be made within 90 days of the original purchase date. Beyond this period, we may not be able to process the refund.
